FAQ

All of the questions you were afraid to ask

Please find below some of the questions we are often asked by potential guests, if the answer to your question is not here please call us on 01665 721380 or email us by clicking here

I've made a booking online, when will i know that the booking is definite?

You will automatically receive a booking request acknowledgement email as soon as you have placed your online booking.

We'll then receive your booking request and will follow-up with a further email notification once our team has acknowledged and confirmed your booking. If we need any further information from you we may get in touch.

The timing of this follow-up obviously depends on the time that your submit your online request but you should hear back from us within 24 hours or sooner.

What is included in the price?

All of the properties include electricity, gas, oil, and an initial supply of logs as applicable. Where this is not the case it is mentioned under the Notes and Special conditions section of the property's description.

Bedding, bed linen, are included in all properties.

We currently have two properties which do not supply towels.

Where a cot is provided please check the property's details to see if cot linen is supplied or not.

We have given a general idea of the major items included on each property's listing. If there is something specific you would like to check on please ring us on 01665 721380, our staff know each cottage well.

The price is inclusive of VAT at the current rate. 

What method of payment do you accept and are there any charges involved?

We accept most major Credit and Debit (excluding American Express).

Cheque payments can also be accepted made payable to "Stay Northumbria."

Bank transfers can also be made - please contact our team on 01665 721380 to discuss.

All new bookings are subject to a booking fee as displayed in the holiday price payment breakdown.

Your price band says a week costs from £X, why is the price quoted for my booking different?

All of our cottages have a designated start day of the week for 7 night bookings, usually a Friday or Saturday. However, in recognition that our customers may wish to start their 7 day stay on a different day of the week, some of our cottage owners have agreed to operate on flexible start days.

Throughout the year cottage rental price bands change depending on the season, when the price band changes, we have to choose a day of the week on which to make the change from one price band to another, and all of our bands change on a Friday, which means some flexible requests may span two different price bands.

On this occasion you will be charged the price for the number of days in each band, so depending whether your booking goes from a low season to high, or from high season to low and how many days are in each band, you may pay more or less than the 7 day price stated for the day on which you start your holiday.

When do I get my directions and key collection details?

The location of each cottage is identified on the cottage listings on our website. Your full written directions including postcode and details of key collection will follow your balance payment confirmation; this may be by email or in the post depending on how you have identified that you wish to receive correspondence from us.

Wherever possible we use email to request information from or provide information to you, however, be aware that BT email addresses sometimes treat our emails, which come from a booking system, as "spam" or "trash". If you don't receive expected correspondence from us please check your spam and or trash folders, and if you still can't find it don't hesitate to give us a call on 01665 721380 and we'll sort things out for you.

When should be arrive and depart?

Arrival time is from 16:00 and we would like for you to vacate the property by 10:00 am on the morning of departure. Some properties which are managed by the owners have slightly different arrival times and this will be stated on your booking confirmation.

Please note that properties actually situated on Holy Island will have their access and departure times governed by the tide, so please check your documentation carefully when booking these properties the tide times can be found on this site.

All of our cottages require departure by 10 am on the day of departure. In some properties early arrivals and late departures may be possible at the last minute, a fee may be required and times must be pre-arranged and agreed before your arrival. Please call us to check if this is possible on 01665 721 380.

Why isn't it possible to enter the property earlier or depart later?

In general the arrival time and departure time stated on your booking confirmation is standard for that property, we will try to be flexible, however particularly on larger properties you have to appreciate that it takes a lot of time and effort by our cleaning teams to ready the property between previous guests departure at 10am and your arrival at 4pm, especially to get things right and to the high standards that we know you will expect.

If you do happen to arrive early, you are welcome to leave your vehicle at the property and to go off and explore, but please do not expect to be able to leave luggage in the property or to fill the fridge. If you ask the cleaning team and they say no please do not be offended, we want everything to be just right for your holiday so don't want to rush this very important preparation for your stay.

Will my property have a barbecue available for my use?

Many properties do have barbecues, however, neither the owners nor Stay Northumbria & Northumberland Cottages will guarantee Health & Safety for their use. Guests are requested to to clean barbecues following use, because our cleaning teams, who are often hard pressed on change over days, just physically don't have time to clean barbecues in addition to the preparation of the property.

To be safe, you are welcome to either bring your own, or use a disposable barbecue which can be purchased from many local shops and garages, so long as you do not use it on garden furniture and ensure that it is raised above ground level so as not to damage grass or vegetation.

Is there parking at my cottage and how many cars can be parked?

The majority of our properties have parking either off road in the grounds, or on the road outside. Remember most of our properties are normal residential houses, with garages and driveways. Some have had additional areas paved or gravelled to accommodate more vehicles. Some parking may be specifically designated, especially at apartments and courtyards. The details of the car parking facilities for each property are mentioned in the property listing. Where a specific number of cars are stated, the size of the vehicle has been based on a typical average family 4 door saloon like an Renault Megane or Ford Mondeo.

At properties with designated parking the number of cars is non-negotiable regardless of size. Obviously at properties with non designated parking areas a larger number of smaller cars may fit, similarly if all of your vehicles are large 4 x 4's you may not be able to fit as many, but if you are unsure it is best to ask, just give us a call on 01665 721380 with the make and model of the cars you wish to bring and we'll do our best to advise on the practicalities.

Relations/friends touring in a motor home wish to visit overnight is this acceptable

In the majority of instances we have to say no, there are very few properties with enough space to do so. Additionally, the properties are not equipped to accommodate or dine more than the intended number of guests. Also, many of them are not on mains drainage meaning extra people will put a strain on the private drainage system.

Who do I contact if any maintenance is required in my cottage while on holiday?

Contact numbers for caretakers/owners are in the welcome folder or on the notice board of every cottage. In addition there is an out of hours emergency number given. This may be a mobile number onto which you leave a message. This answerphone system is monitored during set times outside of normal office hours and responded to accordingly.

Is smoking allowed in any of the cottages?

No, all of the cottages are strictly non-smoking.

Do you accommodate young children and babies?

In most of the cottages yes. Those few that are adult only will be identified on their listing but they may allow infants under 6 months in a cot - please ask. Some cottages supply a Cot, High Chair and Stairgate as standard. For some other cottages this can be arranged for you (charges may apply). Family friendly cottages have toys, children's games and DVDs. If there is something patricular you need to check on, give us a call and we can arrange for these to be supplied in advance.

Note that Cot linen is not included at any of the cottages.

Check on each property's web entry and under useful information where children are catered for you will see what the property offers.

Can I bring my dog with me to the cottage?

Cottages which accept dogs are listed on our dog friendly cottages web page. Additionally, look for the doggy logo on cottage listings. You can also do a specific dog friendly cottage search from the search panel. In cottages which take dogs they are not permitted on the furniture or in the bedrooms. They must not be left unattended in the property unless crated, and persistant barkers will be asked to accompany their humans at all times.

Some properties have been given a special "Pets Welcome" grading by Visit Britain and this logo will appear on the property details. Most properties make a charge of £25 pppw, some a little more or a little less, and the odd one welcomes pets free of charge. Where the charge differs from £25pppw it will be mentioned on the property page.

Some properties only accept non-shedding breeds - non-shedding breeds list

Some cottages may have specific requirements in relation to canine visitors, this will be listed under the special conditions section of the property's web listing. If unsure please contact us on 01665 721380.

Do you have cottages with a open fire?

Unfortunately not all of our cottages have a fire or a log burner, but many do. You can do a search for "Open fire/wood burner" under the "Special Features" section of our search facility. This will show those with a fire or wood burner.

Which is the nearest Hospital/Dentist/Police Station/Vet?

NHS -  111 Your nearest Serious Emergencies hospital is at Cramlington. www.northumbria.nhs.uk/emergency

Police - Non-999 = 03456 043 043 provide your location and ask to be put through to your local facility. (your holiday cottage postcode is on your directions)

Dentist's Surgery (Alnwick) - 01665 602 151 or 01665 602 178

Alnorthumbria VET (Alnwick head office & surgery) - 01665 602516 - also part time surgeries in Rothbury 01669 620638; Seahouses 01665 721800; Wooler 01668 281323. visit their website www.alnorthumbria.co.uk for more details.

Are towels, linen, pillows and duvets supplied?

Yes, your cottage will be fully made for you on arrival. Bedding, linen and towels are provided free of charge. Should you require more please ask, (be aware that additional costs may apply). Note that a very few of the properties do not provide towels and this will be noted on the property's information page. If you are taking a low occupancy discount, only a certain number of beds/rooms will be made up. This will be pre-arranged with you at the time of booking. If you have any special requirements, please let us know before your arrival and we will be happy to accommodate you. Note that cot linen is not supplied.

Beach towels are available at £5 each in some properties and if so you can order them on your online booking, or via your telephone booking - please request at time of booking as quantities are limited.

I'm staying for more than 7 nights will you clean my cottage while i'm on holiday?

Where is the nearest supermarket?

Depending on which location you are staying in :

The CO-OP in Seahouses, just three miles from Bamburgh and 2 miles from Beadnell in addition to a Baker, Butcher, and Seahouses Fruit and Veg (see below), 

There is a Morrisons, a Sainsburys, Lidl, Aldi and a Co-op in Alnwick.

Morpeth has a Morrisons, M&S Food and Lidl.

A small Londis general supplies store in Seahouses & Embleton

Seahouses Fruit and Veg deliver free to Seahouses, Beadnell & Bamburgh and have an order form online www. seahousesfruitandveg.co.uk

A general grocery store in Alnmouth

A Co-operative in Amble in addition to a number of independent shops - baker, butcher, greengrocer.

Rothbury has a Co-op, and a number of independent shops - bakers, butchers, green grocers and a deli which also offers local deliveries.

A small convenience store in Lucker.

Purdy Lodge Services at Adderstone & the service station at Beal, The Co-operative Petrol station & service station adjacent the Hogs Head in Alnwick all have convenience stores attached

A village store in Beadnell (limited supplies but good for essentials)

Berwick upon Tweed has a Tesco, Morrisons, M&S Food, and Asda, Aldi.

Lowick has a village store

Belford has a Co-operative

Wooler has a Co-operative, and Farm to Freeze convenience store and various independent shops, bakers, butchers.

Sainsbury, Tesco and Asda will do home deliveries to the cottages in the area. You can place an order online at www.asda.com or www.tesco.com or www.sainsburys.com

Most cottages have a shopping guide in the welcome folder for independent shops in the immediate locality.

Where are the nearest pubs and restaurants?

There is a wealth of good dining and pub experiences to be had across the whole of Northumberland.

In properties that Stay Northumbria manage, a good pub and food guide is in the welcome folder, please ask our admin team for information.

Is there a mobile phone signal at my cottage?

This will depend on its location, and the provider you use. Generally EE, T-Mobile and Orange have the best reception on the North Northumberland Coast. Note that there is limited reception at the Low Alwinton Cottages.

Is there internet access at my cottage?

Each property listing will state if there is internet access. This may be Wi-Fi, may be wired or provided by a mobile device.

Public Internet access information should be found in the property's information folder, Public access is available in many pubs, cafes, restaurants and hotels across the area ie:

Beadnell - The Craster Arms, The Beadnell Towers Hotel.

Bamburgh - The Victoria Hotel, The Castle Hotel, The Lord Crewe & The Mizen Head

Seahouses - The Olde Ship, Bamburgh Castle Inn, The Links Hotel.

I see you do short breaks, will you allow a 1 night booking?

Generally no - most properties have a minimum stay of 2 or 3 nights.

Why do you charge a booking fee?

There are many on-going costs involved in processing a guest's booking and administering the booking from placement to the end of your holiday.

The owner bears much of the cost of renting out their property, but the telephone calls, administration in collating all of the information required to manage your booking, gathering data to ensure all the legal requirements for letting are covered, are borne by the agency and those costs need to be covered. Therefore, we make a one off nominal charge of £36 incl VAT to go some way towards these costs.

What does a VisitEngland Star rating mean?

Not all of the properties on our portfolio are graded by VisitEngland. Those that haven't been graded have been inspected by our own staff to meet our standard criteria for letting; some of these properties would match and often better their graded counterparts, so just because the aren't graded they shouldn't be considered inferior by any means.

Those that are graded under the VisitEngland Scheme are required to meet an extensive list of minimum requirements as defined by VisitEngland,  and then levels of quality and presentation determine the final rating. Put simply, the more stars, the higher the overall level of quality, facilities and service you can expect to find.

Because we have our own standard criteria for non-assessed properties we only include properties that have been awarded a three star or above rating, to ensure our whole portfolio has a minimum standard. To see the full details of of the VisitEngland scheme click here.

What does Stay Northumbria class as a non-shedding breed of dog?

We have many properties which welcome dogs, however some owners, for a variety of reasons, prefer to accept only non-shedding breeds. We use the Kennel Club's definition of non-shedding breeds which you can find on this page - Non Shedding Dog Breeds

How do I access Guest Login to manage my booking?

Simply login with your booking details to add any optional extras you require. You can also view information about the property you have booked. When you booked your Stay Northumbria holiday we sent you an email with your customer reference and instructions so please refer to these.

I'd like to hire a hot tub to use at the property is this acceptable and what charges might be made?

We do have a number of properties which have a permanent hot tub on site.

At this time, unfortunately, we are unable to accept rental hot tub at any of our properties. Some are definitely not suitable for hot tubs, either having septic tanks, near neighbours who could be disturbed, no outside tap or drainage facilities. But more importantly, there is a grey area about health and safety and responsibility for rental tubs and insurable risks etc for owners. So for now sorry, no hot tub hire. In due course acceptance of hot tub hire and any charges involved will appear on a property's web page, for now those who are are already a definite no have this identified in the special conditions.

How does a price per person per night work?

Where a price per person per night is advertised, this is based on a properties full occupancy for a 7 night booking. 

How would I get hold of a Taxi Company during my stay?

Taxi Companies on the North Northumberland Coast

We are a rural area, so it is advisable to pre-book your taxi well in advance of your journey.

Covering Seahouses, Beadnell, Bamburgh & Surrounds.

Parks Taxis based in Seahouses is 01665 720542. 8 Seater service.

Barrons Minibuses 01668 219100

Dial a ride - 01665 720955 or mobiles: 07919215910 & 07919215912

Alnmouth & Alnwick

Knights Taxi Alnmouth 01665 714555 (useful for journeys from Alnmouth Station)

Petes Taxis Alnwick 01665 605199

ABC Taxis 01665 603000

C&R Pivate Hire 01665 602460

Alnmouth Private Hire - 01665 830096

Yellow Taxi - 01665 541250

Berwick upon Tweed

Berwick Taxis - 01289 307771

Woodys Taxi and Minibuses - 01289 309366

More taxis in Berwick Area

For larger transport try Travelsure who are based in Seahouses and run buses from mini-buses to full 57 seater coaches 

Booking office 01665 720955, Main office 01668 219291.

Dial a ride - 8 seater mini bus

16 Seater mini bus

30 seater coach

49 seater coach

Executive coaches and disabled access vehicles available.

For details of private hire companies in other areas, please contact the owner/caretaker detailed on your arrivals information, they should be able to provide localised contacts for you.